We want every runner to feel confident registering through SportzLive. Read our clear, fair policy on cancellations and refunds — no surprises, ever.
SportzLive acts as a registration and discovery platform connecting runners with event organisers across India. Our refund policy governs all registrations made through the SportzLive website and mobile app.
Each event listed on SportzLive may have its own specific refund terms set by the event organiser. Where an organiser's policy differs from our standard policy, the organiser's terms will apply and will be clearly displayed on the event registration page before you complete payment.
Always review the event-specific refund terms on the registration page before completing your purchase. These are displayed prominently during checkout.
Your eligibility for a refund depends on the time remaining before the event date at the time of your cancellation request. The following tiers apply to events that have not set custom organiser policies:
The SportzLive platform convenience fee (typically ₹30–₹99 depending on registration value) is non-refundable in all cases, as it covers payment processing and platform operating costs.
Once your cancellation request is approved, refunds are processed back to your original payment method. The timeline varies by payment instrument:
You will receive a refund confirmation email as soon as we initiate the refund. If you haven't received the funds after the stated timeline, please contact your bank and then reach out to our support team with your refund reference ID.
Can't make it to the race? You can transfer your registered bib to another runner at any time up to 48 hours before race day, as long as the event organiser permits transfers (most do).
Log into your SportzLive account, go to "My Registrations," and click "Transfer Bib" on the relevant event.
Provide the new runner's name, email address, phone number, and T-shirt size. They must meet the event's age and eligibility requirements.
A flat transfer fee of ₹99 applies to cover admin costs. This is charged once per transfer, regardless of the original registration value.
Both you and the new runner will receive confirmation emails with updated bib details and any kit collection instructions from the organiser.
Bib transfers are the best option if you've already passed the refund window. The new runner gets a confirmed spot and you avoid a complete loss of your registration fee.
In the rare event that an organiser cancels or significantly alters (date, venue, or distance category) an event you've registered for, the following protections apply:
If an event is cancelled entirely by the organiser, you are entitled to a full refund of your registration fee — including the platform convenience fee.
If the event date is changed by more than 7 days from the original date, you may request a full refund within 14 days of the date-change announcement.
Significant venue changes (different city or state) entitle you to a full refund. Minor venue changes within the same city are not grounds for a refund.
If your registered category is removed or significantly altered, you may request a full refund or a transfer to another available category at no extra charge.
SportzLive is not responsible for event cancellations due to circumstances beyond the organiser's control, including but not limited to adverse weather, natural disasters, or government-imposed restrictions. However, we will always work with organisers to offer the best possible resolution for registered runners.
Requesting a refund is straightforward. You can do it entirely self-service through your account dashboard, or reach out to our support team if you need assistance.
Visit sportzlive.in or open the app, and navigate to your profile → "My Registrations."
Find the event you wish to cancel and click on "Cancel Registration." Review the refund amount shown based on the current date.
Confirm your cancellation request. Your bib slot will be released immediately and the refund process will begin automatically.
A cancellation and refund initiation email will be sent to your registered email address within a few minutes.
We understand that life happens. While our standard policy applies in most cases, we review the following exceptions on a case-by-case basis:
If you or an immediate family member suffers a serious medical emergency that prevents participation, you may request a goodwill refund or credit by submitting a valid medical certificate within 7 days of the event date.
For international events, significant travel disruptions such as flight cancellations caused by airline or airport failure may qualify for a partial credit at organiser discretion.
If you have accidentally registered for the same event twice, we will refund the duplicate registration in full — including platform fees — upon verification.
If you believe you have been charged incorrectly or an amount different from what was shown at checkout, contact us immediately with your order ID and we will investigate and resolve within 3 business days.
If you've raised a refund request and are unsatisfied with the response, or if you have a dispute you'd like to escalate, here's how to reach us:
When contacting our refunds team, always have your Order ID, registered email address, and the event name ready. This helps us resolve your query significantly faster.
Our support team is just one message away. We handle every refund request personally and are here to help you through the process.